Store Policy

Customer Care

Privacy & Safety

At Nuda, we are committed to providing a positive and reliable experience for every customer. Our goal is to offer high-quality handcrafted soaps along with attentive, transparent, and supportive service. We aim to respond to all customer enquiries as quickly as possible and treat every message with care, respect, and professionalism. Whether you have a question about an order, a product concern, or need general assistance, we are here to help and will do our best to resolve any issues promptly. We believe in clear communication, honest information, and ensuring our customers feel valued from the moment they visit our website to the moment their order arrives. If you ever need support, please reach out to us at nudasoapinfo@gmail.com, and a member of our team will be happy to assist you.

At Nuda, we are committed to protecting your privacy and ensuring that your personal information is handled safely, securely, and transparently. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or make a purchase from us. Our website is hosted on Wix.com, and we process your information in accordance with the UK GDPR and the Data Protection Act 2018.

Information We Collect

We may collect the following types of information:

Personal details such as your name, email address, postal address, and phone number
Order information including product selections and delivery details
Payment details, processed securely by third-party providers (we do not store card information)
Information submitted through website forms, such as customer enquiries
Technical information including IP address, browser type, device data, and cookies generated by Wix.

How We Collect Information

We collect information when you:

Place an order on our website
Contact us through forms or email
Subscribe to our newsletter
Browse our website, which uses Wix analytics and cookies

Why We Collect Information

Your data is used for the following purposes:

To process and fulfil your orders
To communicate with you regarding your purchase or enquiry
To improve the performance, functionality, and user experience of our website
To send marketing communications when you have given your consent
To comply with legal, tax, and regulatory requirements

Cookies and Tracking

Our website uses cookies provided by Wix.com to help deliver a smoother browsing experience. Cookies may be used to:

Remember your preferences
Support website functionality
Analyse site traffic and performance
Assist with checkout processes

You can disable cookies at any time through your browser settings. For help with this, consult your browser’s help section or visit the About Cookies website.

How Your Information Is Stored

Your data is securely stored on Wix servers, which follow industry-standard security measures. Only authorised individuals within Nuda have access to your information when necessary to carry out legitimate business functions.

Sharing Your Information

We only share your information with trusted service providers when necessary to operate our business, including:

Wix.com (hosting, analytics, site functionality)
Payment processors such as Wix Payments or PayPal
Delivery carriers for shipping orders

We never sell, rent, or trade your personal information.

Your Rights

Under UK GDPR, you have the right to:

Request a copy of the personal data we hold about you
Ask us to correct any inaccurate information
Request deletion of your data (where legally permissible)
Withdraw consent for marketing communications
Lodge a complaint with the Information Commissioner’s Office (ICO)

Data Retention

We keep your personal data only for as long as necessary:

Order information is retained for up to 6 years to meet tax and legal requirements
Marketing data is kept until you choose to unsubscribe

Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page, and continued use of our site means you accept the updated terms.

Contact Us

If you have any questions about this Privacy Policy or how Nuda handles your data, please contact us at:

nudasoapinfo@gmail.com

Payment Methods

- Credit / Debit Cards
- PAYPAL